OUR GUARANTEE Our Guarantee assures that when you book with us and encounter any problem with your booking, we will do everything possible to make it right. If a hurricane or severe weather threatens to interrupt your travel plans, we promise to waive all cancellation fees and process full refunds immediately. Providing transportation to the traveling public is a privilege that we have been serving for many years. In our experience, we have come to realize that occasionally, things do go wrong. Delays do happen and in most cases, they are beyond our control. We will offer our customers a 100% refund if your trip is delayed more than 120 minutes providing the delay is not traffic or weather related. All of our Shuttles are equipped with Two-Way GPS Tracking and we will always supply confirmed customers requesting a copy of the GPS Report documenting traffic conditions. TERMS & CONDITIONS 1. Payment Payment is due when the reservation is made. We gladly accept Visa, MasterCard and Discover. We do not accept cash or checks. Payments are not accepted at any station location or onboard any shuttle. For safety and security, payment is only accepted by telephone or online. 2. Cancellation, Refunds and Travel Changes All fares are Non-Refundable and once a reservation is made, no changes can be done to your tickets. All Sales Are Final 3. Customer Responsibility It is the customers responsibility to read the Terms and Conditions BEFORE placing a reservation. All information entered into the reservation form is the customer's responsibility to be accurate. Refunds will not be issued for unused travel under any circumstances. Refunds will not be issued for duplicate reservations or customer entry errors. Once the Submit Button is clicked, all sales are final. 3.a Promotion Codes We are pleased to offer promotion codes. All promo codes must be entered correctly as indicated on the Fare Specials page of our website. No Promo Codes are accepted for telephone reservations. Incorrectly entered promo codes that do not automatically calculate the discounted fare will not be eligible for refunds after the reservation has been submitted. Please read the instructions carefully! 3.b Departure & Arrival Times For Scheduled Shared Shuttles All times posted on our website are "scheduled", however, due to traffic, weather conditions and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. No partial or full refunds will be given for late trips within 120 Minutes. Just like in air travel, there are no refunds or partial refunds for delays. 3.c Schedule Changes Occasionally, it may become necessary to change departure times in anticipation of travel conditions, road closures or weather conditions. Schedule changes occur to prevent lengthy delays. A schedule change is not a trip cancellation or delay, however, the schedule change can be up to 4 hours prior or 4 hours later than originally published. Full or Partial refunds are not available for schedule changes and we apologize in advance for any inconvenience it may cause. 3.d Trip Cancellations In the event that The Florida Express Bus or one of it's operators cancel a trip, we will make all efforts to reaccomodate passengers to the next available departure or provide for a 100% refund. 3.e Damages to Equipment Customers will be responsible for any damage caused by their negligence. 3.f Prices Subject To Change We reserve the right to change prices with no notice. Once booked, you are guaranteed your fare will not increase. Once you book your ticket, you are locked into that fare. 3.g Right To Refuse Transportation We reserve the right to refuse transportation to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips. 4. Additional Charges For Scheduled Shared Shuttles The fares on our website are all inclusive which means there is no additional cost once you have purchased a ticket other than what is outlined in our terms and conditions under "additional charges" for private shuttles. 5. Equipment We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. Motorcoach, Mini-bus, or a Van) 6. Limitation Of Liability Neither the company, nor the service provider, shall be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary, or consequential damages or loss of profits arising out of this agreement, even if such damages. It is expressly agreed that neither the company nor the service provider shall under any circumstances be liable to any party for an amount greater than the single bus charter fee for the day in question. 7. Release Of Liability The Company, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents and assigns do not own or operate any equipment or Service Provider which provides, or is to provide, goods services for your trip, including, transportation companies. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that The Company shall not be responsible in any manner for the acts or failures to act, negligently, willfully or otherwise, of the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) also expressly agrees that The Company shall not be liable for any bodily injury or harm, accidents, property damage or personal loss as a result of the Transportation Services provided under the Service Contract. To the fullest extent permitted by law, and notwithstanding any other provision of this Agreement, the Chartering Party and its passengers agree, in consideration for the services provided by The Company, to indemnify and hold The Company harmless from any and all damages, injuries, claims and causes of action, of any type or kind, whether or not caused in whole or in part by the negligence of The Company, its employees, agents or representatives or the Service Provider or its employees, agents or representatives. The Chartering Party (for itself and on behalf of the Passengers) hereby expressly agrees that if any portion of the Service Contract, including the terms of the Limitation of Liability paragraph or this paragraph, is found to be void or unenforceable, the remaining portions of this Service Contract shall remain in full force and effect. 8. Force Majeure The Company and the Service Provider shall not be liable for any failure or delay in performing their obligations under the Service Contract, and neither party shall be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company or the Service Provider, respectively. 9. Prohibited Items The following items and activities are prohibited without the written consent of The Company: (i.) Decorations; (ii.) Alcoholic Beverages (a fee, per bus, may be required if alcoholic beverages are allowed by The Company and the Service Provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi.) Generators or non medical oxygen containers. Tap beer is not allowed on any shuttle.